The move means that battleface is now no longer reliant on working with third party providers to deliver services to customers – prior to today’s announcement, the business already managed its sales, travel and emergency medical assistance services internally.
The company described the internalisation of its claims management operation as ‘the last piece of the puzzle to complete its offering for direct and partner channels’ and said that the move would offer faster services and quicker resolutions to customers.
In a statement, the company said: “Customers are increasingly expecting more automated real-time processes for travel insurance claims, with easy-to-understand communication, immediate updates and quick resolutions to their inquiries at the forefront of their expectations.
The change offers ‘the ability to better understand data and customer feedback
“battleface's tech brings a vast array of benefits to the claims management process, including filing a claim digitally from any device. It is easily supported via API across distribution partners' platforms and leads to rapid payment via the customer's preferred method.”
The company says it plans to roll out a number of new tech features ‘during the remainder of 2022’ which will ‘enhance every point of the customer journey’.
“There's been a lot of hard work behind the scenes to bring our US claims function in-house,” said Bo Bawara, Head of Operations at battleface. “We're excited to announce this launch today in continuation of our mission to deliver relevant products and services to today's travellers. This development gives us the ability to better understand our data and customer feedback which will help us enhance the entire customer journey, making it a speedy and successful process.”
battleface also recently announced a partnership in May with travel management, corporate card and expense management firm TripActions.