The Magellan Awards are a programme of Travel Weekly, a US-based travel trade publication. In total, Allianz Partners has won 36 Magellan Awards, including 19 gold trophies, over the last nine years.
The Allianz Travel Insurance website snagged its first-ever Magellan this year, taking home gold in the Online Travel Services Marketing-Website category. Allianz’s website strives to provide customers with an easy, accessible online portal to find a travel insurance plan, file a claim, contact customer service, read the latest travel resources and offers a range of features to keep travellers up to date.
The TravelSmart app receives its 5th prize
TravelSmart, Allianz Partners’ mobile app, won two 2020 Magellan gold awards in the Individual Travel Agent and Travel Agent Organization categories, along with one silver award in the Online Travel Services category. The TravelSmart app, which has received a total of five Magellan awards since 2017, recently launched its 5.4 version and added an Alert Center feature which provides users with location-specific travel alerts.
AgentMax Online, Allianz Partners’ travel agent portal, was awarded both a gold award in the Travel Agent Organizations – Overall Travel Insurance category for best Online Services, and a silver award in the Individual Travel Agent – Overall – Travel Insurance category for Travel Agent/Agency. AgentMax has been helping travel advisors make travel insurance products available to travellers for more than a decade.
Continuing its winning streak, Allianz’s SmartBenefits garnered a 2020 Magellan silver award in the Travel Agent Organizations – Overall Travel Insurance category. The online claims reimbursement feature, which launched in 2018, aims to put money back into travellers’ pockets faster by proactively monitoring flights for eligible travel delays.
Enhancing customer experience
“It’s an honour to be recognised by the prestigious Magellan Awards for our industry-leading innovation and the high level of service that we provide to our customers,” said Joe Mason, Chief Marketing Officer at Allianz Partners. “Allianz Partners continues to invest in our assistance and technology capabilities, to offer best-in-class service and to enhance our customer’s experience, both on our outstanding consumer website and on our innovative mobile solutions.”
The Magellan Awards honour outstanding design, marketing and services in a broad range of industry segments including Hospitality, Travel Destinations, Cruise Lines, Online Travel Services, Airlines and Airports, Travel Agents and Agencies, Tour Operators and Ground Transportation.