Headline News

ESTA ban eased by US for previous tourists to Cuba

New dates for Cuba’s designation as a State Sponsor of Terrorism

Chain4Travel partners with InterMundial, Hiberus

Travel insurer InterMundial and Chain4Travel to distribute policies via its Camino blockchain platform

Allianz Partners USA offers Cancel Anytime upgrade

Cancellation coverage expanded for Cancel Anytime travel insurance products

Worldline extends partnership with MSC Cruises

The payment services company will support the cruise brand’s expansion

Amazon Pharmacy launches RxPass

US Prime members can get prescription medications on a $5 monthly subscription

Sweden extends restrictions for travellers from China

Negative Covid-19 tests are required until at least February

Unimed receives Queen’s Award for Enterprise

One of 141 award winners under the International Trade category

Majority of UK pharmacists support the creation of a National Self-Care Strategy

More resources required to help ease pressure on the NHS, according to latest research

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The voice of the industry

Reasons to be cheerful

Tim Riley of True Traveller is ideally placed to assess what we can expect in 2023

How the wellbeing of employees is imperative

Work is where the heart is

As CEO of Cigna Europe, Arjan Toor is well aware of his responsibilities to staff – and the importance of providing the best possible workplace environment

Complex international travel is no barrier for keen travellers

Joe Mason, Chief Marketing Officer for Travel at Allianz Partners, reflects on trends that are likely here to stay – and the opportunity for insurers to address some of the…

International legal assistance for corporate and individual travellers

The latest ‘must-have’ item for corporate and individual travellers? International legal assistance, says Alex Thompson of Legaroo

Keeping cool in a war zone

Dangerous operations involve thorough risk assessment and secure evacuation planning, with support in place for affected personnel. Medical assistance operators and security staff must have extensive knowledge and training. Lauren…

Security and safety the ultimate goal

Behind the scenes at major sporting events, assistance companies are working tirelessly to mitigate medical and security risks, ensuring a seamless experience. Experts share with Lauren Haigh their careful planning…

Lifestyles of the rich and famous

High net worth individuals have unique international private medical insurance (iPMI) needs, desiring personalised insurance and patient care that is holistic, efficient and effective. Lauren Haigh investigates the unique offerings…

BDMS: The Trauma Care Network You Can Trust

Bangkok Dusit Medical Services (BDMS) has more than 50 medical facilities across Thailand and Cambodia, staffed by medical experts that are accredited and ready to treat your patients with the…

EURAMI Update – February 2023

The latest update from the European Aero-Medical Institute (EURAMI) covers the success of Air Ambulance Worldwide re-accreditation, and their search for new auditors as the business grows

A year of bounce back?

Lee Whiteing, Commercial Director at Global Secure Accreditation, discusses the hopes and limitations of business travel recovery for the next 12 months

Simplifying insurance with tech and tailored protection

Angus McDonald, Co-Founder and CEO of Cover Genius, spoke to Megan Gaen about embedded insurance and its future in the insurtech industry

The Power of Parametric

Carl Carter, Chief Commercial Officer of Blink Parametric, offers his take on how parametric insurance solutions are disrupting the insurance landscape for good

How is the cost of living crisis impacting global healthcare?

Nigel Oliver, Global Head of Commercial and Underwriting at AXA Global Healthcare, and Laurent Pochat-Cottilloux, CEO of AXA Life & Health Reinsurance Solutions, discuss how the cost of living crisis…

Welcome to the virtual landscape

Healthcare delivery has undergone a post-Covid-19 revolution, thanks to an urgent need for telemedicine. Tatum Anderson examines the pros and cons

EURAMI Update – January 2023

The latest update from the European Aero-Medical Institute (EURAMI) includes news on the reaccreditation of FAI Air Ambulance, and a full rundown of all the companies included on the Accredited…

A welcome parachute for travelling students

While international students may think traditional travel insurance is sufficient for a gap year or period of study, this might not be the case. ITIJ spoke to industry experts for…

The power of local networks in assistance service provision

In addition to providing air ambulance services, AMREF Flying Doctors also offers medical assistance services to insurance and assistance partners worldwide

People skills a priority in customer engagement

The Covid-19 pandemic has influenced not only insurance uptake, but also consumer understanding. Kate McLaughlin delves deeper to see where the industry is, and if the opportunity presented to re-engage…

Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

Cultural awareness is key to building business relationships

Marco Ambrogio is an expert on international business development. Who better to understand the importance of cultural awareness and adapting to different situations?

UK travel insurance market - post-Brexit and Covid

Greg Lawson, Head of Travel Insurance, Collinson, spoke to ITIJ about fluctuations in the UK’s travel insurance marketplace, and how companies are responding

Newpoint Travel created after success and continued growth

Julian Triggs, Head of Travel Partner Development at Newpoint Insurance Brokers Limited (Newpoint Insurance Brokers), is delighted to announce a major industry development – the introduction of Newpoint Travel

A wealth of assistance experience

Quantico Servicios de Asistencia has a rich history in the market and, over the last three years, has developed a global footprint that resulted in the modernisation of the company’s…

Shaping next-gen assistance technology

To support the imminent transformation of the global assistance industry, we need to adopt an entirely different approach to innovation and technology, says Jack Walker, Director, AMI Global Assistance

Meeting the needs of international patients

David Vogdt, Chief Commercial Officer, describes how the American Hospital of Paris (AHP) is leading innovation and patient care solutions

ITIJ Assistance & Repatriation Review - October 2022

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports

Medical evacuation plans for cruise passengers

Transporting patients from cruise ships to appropriate hospitals often involves a lot of planning and efficient communication between assistance companies and cruise lines. Clara Bullock spoke to both parties to…

Assistance in Ukraine – case studies from security providers

Security and medical assistance firms stepped up to evacuate clients from Ukraine as the crisis escalated and Russia's bombing campaign began

Read Assistance & Repatriation Review

ITIJ Air Ambulance Review - September 2022

The benefits and challenges of commercial repatriations

Oliver Cuenca talks to repatriation experts about the benefits and challenges of transporting patients on commercial flights, building relationships with airlines and managing kit in small cabin spaces

Training fixed-wing medical crews

To ensure a reliable and readily available skill set and high performance in the complex and sometimes convoluted air ambulance environment, operators have a very structured training curriculum. Clara Bullock…

Industry Voice: EHAC

Peter Turi of TrustAir shared the past, present and future of EHAC’s Medical Working Group (MWG) and scientific activities with ITIJ

Read new Air Ambulance Review

Hospitals & Healthcare news

Amazon Pharmacy launches RxPass

US Prime members can get prescription medications on a $5 monthly subscription

Unimed receives Queen’s Award for Enterprise

One of 141 award winners under the International Trade category

Majority of UK pharmacists support the creation of a National Self-Care Strategy

More resources required to help ease pressure on the NHS, according to latest research

Indian retail health insurance market could be worth US$25 billion by 2028

However, only 60 million individuals in India are covered by any health insurance policy

EURAMI accreditation update

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

Simplifying insurance with tech and tailored protection

Angus McDonald, Co-Founder and CEO of Cover Genius, spoke to Megan Gaen about embedded insurance and its future in the insurtech industry

Interview: Noam Shapira, Co-Founder and President of Pattern Insurance

Noam Shapira, Co-Founder and President of Pattern Insurance, spoke to Mandy Langfield about his plans for ongoing disruption to the insurance sector

Innovation is the word of the day

Chris Price, Global Head of Travel for SiriusPoint, spoke to Mandy Langfield about the future of the industry, from investment in technology, to climate change concerns and the importance of…

Interview: Volker Lemke, FAI

ITIJ spoke with FAI’s Volker Lemke about lessons learned during the pandemic, and a return to ‘business as usual’ – at least to some degree – for air ambulances

Interview: Sumit Gaurav, Roy Medical Assistance

Sumit Gaurav, CEO of Roy Medical Assistance, shared details about the company’s development and recent activity

marm assistance share their preparations for the FIFA World Cup Qatar 2022

The FIFA World Cup Qatar 2022 is scheduled to take place from 21 November to 18 December, which is the first time the world’s biggest football tournament has been held…

Stepping up when people need it most

Christian Deloughery, an industry veteran currently working for Penfield Care, spoke to Mandy Langfield about his deeply personal involvement and experiences in helping refugees from Ukraine reach safety

Interview: Dr Robert Quigley, Medical Director at International SOS

ITIJ spoke to Dr Robert Quigley, Medical Director at International SOS, about game-changing technological advancements in assistance and extreme weather events