Headline news

IMG partnership with eMed allows for rapid at-home Covid testing

The agreement between the two companies means that tests can be sent to IMG clients in bulk and then administered at home while being overseen by a health professional

Pattern provides embedded insurance to Variety Cruises

Embedded insurance specialist Pattern Insurance has partnered with Greek cruise line Variety Cruises to offer a range of travel insurance products via their website

July’s ITIJ out now

The July 2022 issue of ITIJ includes features on security in popular travel destinations, consolidation in the travel assistance sector, health onboard cruise ships, and the US travel insurance market…

Hurricane seasons prompts insurance reminder from UStiA

With Covid restrictions continuing to be lifted, record numbers are headed out on long-postponed trips and taking advantage of much-deserved vacation time – just in time for the arrival of…

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NEW ISSUE

marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Examination of the US travel insurance market

Lauren Haigh explores the current state of play in the US travel insurance market – including insurtech trends and Covid-19 industry recovery – and anticipates potential future patterns

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

Read July edition

ITIJ reports from ITIC APAC 2022

Kim Yan Lim of Verisk Risk Rating speaks at ITIC APAC 2022

ITIC APAC Review: Mental health post Covid-19

As the world emerges from the pandemic, mental health support is in the spotlight; Kim Yan Lim of Verisk Risk Rating asks are insurers doing enough to provide their members…

John Spears of Global Excel speaks at ITIC APAC 2022

ITIC APAC Review: Is traditional medical assistance enough?

John Spears of Global Excel on the extra demands customers are making of their insurance and assistance providers, including high-risk evacuations, security services and legal assistance

Making Digital health solutions work - ITIC APAC 2022

ITIC APAC Review: Making digital health solutions work for the insurer and the customer

Asad Khan of Accenture and Dr Zubin Daruwalla of PwC Singapore on the ways in which health insurance companies could cater more effectively to consumer demands for digital health solutions

ITIC APAC Review: The future of travel in the APAC Region

Liz Ortiguera, Chief Executive Officer of Pacific Asia Travel Association (PATA), shared insights about travel trends in Asia

ITIC APAC Review: International patient care

Hospitals around the world are seeing a resurgence in the number of international patients they are treating as tourists return to popular destinations and travel for treatment resumes

ITIC APAC Review: Digital healthcare, insurtech and innovation in Asia

Melisa Teoh of MyDoc shares her insights on the solutions that are available to health insurers seeking to boost their digital health service provision at ITIC APAC 2022

The changing face of insurance and assistance at ITIC APAC 2022

ITIC APAC Review: The changing face of insurance and assistance

Much has changed in insurance and travel medical assistance provision since Covid-19; experts at ITIC Singapore address key aspects of how the industry has adapted to meet new customer demands

ITIJ speaks with Michael Grossman - Starr Insurance Companies

Interview: Michael Grossman, Director, STARR Insurance Companies

ITIJ spoke to Michael Grossman, Director of STARR Insurance Companies, about changes the travel insurance sector has seen since the pandemic, and the long history of the company

ITIJ Speaks with David Eline - Health Compass

Interview: David Eline, Founder, Health Compass

David Eline, Founder of Health Compass, explains the premise of the company, and why transparency is key in healthcare procurement

ITIJ Speaks with Michael Chan - Collinson

Interview: Michael Chan, Operations and Network Manager, Collinson

Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world

Assistance & Repatriation April 2022 Cover

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…

Read Assistance & Repatriation Review

Hospitals & Healthcare news

New healthcare app CAREFUL helps clinical teams reduce the dangers of handover

Healthcare start-up CAREFUL has launched its platform to help make handover safe, save lives and speed-up patient flow in hospitals by making discharges quicker to save costs and improve care

Dutch Caribbean Hospital Alliance founded

The hospitals of the Dutch Caribbean – comprised of Aruba, Curaçao, Sint Maarten and a number of special municipalities - have established a cooperative under the name Dutch Caribbean Hospital…

Saudi moves all healthcare services into National Health Holding Company

The Saudi Cabinet has established the Health Holding Company, and is aiming to approve the charter of the National Health Insurance Center

Diego Fernández appointed President and CEO of GeoBlue

GeoBlue, a provider of high-tech, high-touch health insurance solutions for the globally mobile, has announced the appointment of Diego Fernández as President and Chief Executive Officer, effective 13 June

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Meeting the needs of expats in the UAE

Tailoring health insurance cover for expats is imperative in an increasingly globalised world. The focus should be on designing the perfect health insurance plan that improves affordability, predictability, and simplicity…

Sanctions and their effect on international payments for insurers

Western Union Business Solutions shares their insights on how travel and health insurers are managing payments in light of the sanction imposed on Russia since its invasion of Ukraine in…

Travel health screening and corporate responsibility: how do you create resilient solutions?

Juliane Kause from Anvil Group shares a theoretical case in which as pandemic travel restrictions are coming to an end, a company is planning to enhance their duty of care…

EURAMI accreditation update

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

ITIJ Speaks with Luis Felipe Arango Pardo

Interview: Luis Felipe Arango Pardo, Cedars Sinai Medical Center

Luis Felipe Arango Pardo spoke to Mandy Langfield about providing services to international patients at Cedars Sinai Medical Center in Los Angeles, US

Interview: Steve Paraboschi, IMG

Steve Paraboschi, CEO of IMG, speaks about how Covid has changed travel insurance and how IMG is adapting to meet consumer needs in a rapidly changing world

Interview: Dr Hemal Desai, Aetna International

Dr Hemal Desai, Global Medical Director for Aetna International, talks to ITIJ about telemedicine, ‘long Covid’ and how his clinical experience influences his career in insurance

Interview: Anna Gladman, nib Travel

Mandy Langfield spoke to Anna Gladman, CEO of nib Travel, about how the company has coped with the challenges of Covid, and her hopes for the future of the Australian…

Interview: UNICAIR leadership team

The leadership team of UNICAIR shared more details about the merger of Air Alliance Medflight and Jetcall and their plans for the future

Interview: Cory Sobczyk, VP of Business Development, Arch RoamRight Travel

Cory Sobczyk, Vice President of Business Development, Arch RoamRight Travel, tells Mandy Landfield spoke how travel insurers can use data to address issues before they become problems

Interview: Elena Edwards, CEO of Allianz Partners USA

Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology