Headline news

Britons display high level of travel health awareness

British travellers display a high level of awareness of Covid rules and travel insurance when planning a trip abroad, according to new data from the UK Post Office

Americans to benefit from strengthened travel protection

USDOT announces new rulemaking that would strengthen protections for consumers seeking refunds of airline tickets

Brits spending less on holidays due to cost of living crisis

UK consumer spending on international travel went down in July, as disposable household income fell, according to data from Barclaycard

Nearly 50,000 tourism jobs in Portugal could remain unfilled, says WTTC

A new analysis of staff shortages by the World Travel & Tourism Council (WTTC) has revealed a labour shortfall in Portugal, with nearly 50,000 jobs predicted to be unfilled

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NEW ISSUE

The boots on the ground stomping out insurance fraud

Optimisation of fraud prevention strategies are a key priority for insurers and risk management companies, alongside crucial work by organisations to expose and respond to fraudulent activity

Choosing the right partner

Oliver Cuenca talks to experts in travel insurance, assistance and insurtech to find out what they look for in new business partners

Medical tourism on the rise

Pharmaceutical tourism, also called medication tourism, is on the rise. Should assistance companies and their travel insurance partners be worried?

Read August edition

ITIJ reports from ITIC APAC 2022

Kim Yan Lim of Verisk Risk Rating speaks at ITIC APAC 2022

ITIC APAC Review: Mental health post Covid-19

As the world emerges from the pandemic, mental health support is in the spotlight; Kim Yan Lim of Verisk Risk Rating asks are insurers doing enough to provide their members…

John Spears of Global Excel speaks at ITIC APAC 2022

ITIC APAC Review: Is traditional medical assistance enough?

John Spears of Global Excel on the extra demands customers are making of their insurance and assistance providers, including high-risk evacuations, security services and legal assistance

Making Digital health solutions work - ITIC APAC 2022

ITIC APAC Review: Making digital health solutions work for the insurer and the customer

Asad Khan of Accenture and Dr Zubin Daruwalla of PwC Singapore on the ways in which health insurance companies could cater more effectively to consumer demands for digital health solutions

ITIC APAC Review: The future of travel in the APAC Region

Liz Ortiguera, Chief Executive Officer of Pacific Asia Travel Association (PATA), shared insights about travel trends in Asia

ITIC APAC Review: International patient care

Hospitals around the world are seeing a resurgence in the number of international patients they are treating as tourists return to popular destinations and travel for treatment resumes

ITIC APAC Review: Digital healthcare, insurtech and innovation in Asia

Melisa Teoh of MyDoc shares her insights on the solutions that are available to health insurers seeking to boost their digital health service provision at ITIC APAC 2022

The changing face of insurance and assistance at ITIC APAC 2022

ITIC APAC Review: The changing face of insurance and assistance

Much has changed in insurance and travel medical assistance provision since Covid-19; experts at ITIC Singapore address key aspects of how the industry has adapted to meet new customer demands

Gathering, analysing, and using data to gain a competitive advantage

Ryan Husbands, Senior Travel Underwriter, Allianz Partners, spoke to Mandy Langfield about his new role and what he hopes to achieve through innovation and consistency of quality

Taking on a transformation

ITIJ spoke to Tariq Siddiqi, Director at William Russell, about how he is settling into his new role, and his vision for the future

Global approach, laser focus

Randy Cook, CEO of AMI Global Assistance, spoke to ITIJ about the company’s innovative approach to adoption of new technologies and working effectively with healthcare providers around the world

Assistance & Repatriation April 2022 Cover

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…

Read Assistance & Repatriation Review

Hospitals & Healthcare news

Bupa Global posts mixed results

International health insurance provider posts results that highlight the differences between regional markets

Medical Guidance platform aids health insurance customer triage options

Infermedica – a digital health company specialising in AI-powered solutions for symptom analysis and patient triage – has launched of its Medical Guidance Platform, with new modules and features designed…

Healix partners with Perci Health to offer cancer support for members

UK-based healthcare trust provider Healix Health Services has partnered with Perci Health, a virtual care clinic connecting employees to human cancer experts

New healthcare app CAREFUL helps clinical teams reduce the dangers of handover

Healthcare start-up CAREFUL has launched its platform to help make handover safe, save lives and speed-up patient flow in hospitals by making discharges quicker to save costs and improve care

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

Leveraging thought leadership to optimise business growth

Lorien Cross, Founder & Strategist of Chimera Content Marketing, shared her expertise with ITIJ about how executives can use their experience to showcase innovation and boost their reach

EURAMI accreditation update

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

ITIJ Speaks with Luis Felipe Arango Pardo

Interview: Luis Felipe Arango Pardo, Cedars Sinai Medical Center

Luis Felipe Arango Pardo spoke to Mandy Langfield about providing services to international patients at Cedars Sinai Medical Center in Los Angeles, US

Interview: Steve Paraboschi, IMG

Steve Paraboschi, CEO of IMG, speaks about how Covid has changed travel insurance and how IMG is adapting to meet consumer needs in a rapidly changing world

Interview: Dr Hemal Desai, Aetna International

Dr Hemal Desai, Global Medical Director for Aetna International, talks to ITIJ about telemedicine, ‘long Covid’ and how his clinical experience influences his career in insurance

Interview: Anna Gladman, nib Travel

Mandy Langfield spoke to Anna Gladman, CEO of nib Travel, about how the company has coped with the challenges of Covid, and her hopes for the future of the Australian…

Interview: UNICAIR leadership team

The leadership team of UNICAIR shared more details about the merger of Air Alliance Medflight and Jetcall and their plans for the future

Interview: Cory Sobczyk, VP of Business Development, Arch RoamRight Travel

Cory Sobczyk, Vice President of Business Development, Arch RoamRight Travel, tells Mandy Landfield spoke how travel insurers can use data to address issues before they become problems

Interview: Elena Edwards, CEO of Allianz Partners USA

Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology