Headline News

ABTA estimates 1.7 million Brits will return to the ski slopes this winter

This season is the first full ski season in three years

AXA and MSIG have partnered with Scoot to underwrite the airline’s insurance

AXA and MSIG to underwrite Scootsurance

AXA Partners and MSIG have partnered with low-cost Singaporean airline Scoot to underwrite the airline’s insurance offerings

US travellers spending more on holidays in 2023

Prices for airline tickets, accommodation, food, and entertainment continue to rise worldwide

UK healthcare system facing critical risk from twindemic

Rising Covid-19 and flu cases are increasing pressure on the NHS and social care system

Insurtech market to grow at a rate of 30 per cent

Covid-related hospitalisations and health insurance claims led to the increase

Border Force officers at UK airports to strike over Christmas

The Public and Commercial Services (PCS) Union confirmed the decision on 7 December

Temos International and ImagineHealth sign agreement

Joint cooperation in accreditation and medical tourism-related services

IATA suggests how to streamline airport security checks

Airlines working with IATA to digitalise the passenger experience

more headlines

The voice of the industry

Complex international travel is no barrier for keen travellers

Joe Mason, Chief Marketing Officer for Travel at Allianz Partners, reflects on trends that are likely here to stay – and the opportunity for insurers to address some of the…

International legal assistance for corporate and individual travellers

The latest ‘must-have’ item for corporate and individual travellers? International legal assistance, says Alex Thompson of Legaroo

Risk Managers - Are you prepared for what’s on the horizon in 2023?

Healix's Risk Outlook 2023 offers an assessment of the global landscape, with the company sharing its insights into the top risks to watch for the year ahead, from the energy…

Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

ITIJ Awards 2022 Review

This year’s ITIJ Awards were held in the spectacular surroundings of the Megaron Athens Concert Hall, where 500 travel and health insurance industry professionals gathered to celebrate the achievements of…

ITIJ December issue out now

In this issue, we review ITIC Global, look at how insurers can maximise sales opportunities and optimise the healthcare customer experience with the help of their hospital partners

How technology enables travel insurance sales

Fiona Keating considers how effective use of technology releases untapped potential in sales revenue

Andrew Devereux, Risk Intelligence Manager on Healix Risk Outlook Report

Healix's 2023 Risk Outlook Report highlights the key risks facing globally mobile employees next year, and suggests mitigation strategies

Canada’s changing travel insurance industry

Kristina van der Wal, Director, Sales and Marketing, Travelance, is uniquely placed to understand the travel insurance sector. She shared with Mandy Langfield her views on the current industry landscape…

Interview: François Jacquemin, Managing Director of Foyer Global Health

ITIJ spoke to François Jacquemin, Managing Director of Foyer Global Health, about his experience in the industry and hopes for its future

Interview: Claudia Carfi, Director, Covac Global

Covac Global are pioneers in pandemic evacuation assistance. Mandy Langfield talks to Claudia Carfi about an ever-changing membership landscape

Greek medical assistance for international tourists

Greece faces many challenges around medical assistance and insurance provision. But with so many islands to entice tourists, and a cost-of-living crisis hitting locals hard, solutions are a complex puzzle

Medical case management in Turkey

How can assistance companies proactively manage medical cases in Turkey? Experts share their thoughts, discuss challenges and advantages specific to the country, and why a local partner is key to…

View from the hospital billing department – fair payment terms aren’t too much to ask for

Tatum Anderson connected with hospitals treating international patients and working with assistance companies to find out what healthcare providers need from their paying partners

EURAMI accreditation update - November 2022

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

People skills a priority in customer engagement

The Covid-19 pandemic has influenced not only insurance uptake, but also consumer understanding. Kate McLaughlin delves deeper to see where the industry is, and if the opportunity presented to re-engage…

A welcome parachute for travelling students

While international students may think traditional travel insurance is sufficient for a gap year or period of study, this might not be the case. ITIJ spoke to industry experts for…

The power of local networks in assistance service provision

In addition to providing air ambulance services, AMREF Flying Doctors also offers medical assistance services to insurance and assistance partners worldwide

Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

Cultural awareness is key to building business relationships

Marco Ambrogio is an expert on international business development. Who better to understand the importance of cultural awareness and adapting to different situations?

UK travel insurance market - post-Brexit and Covid

Greg Lawson, Head of Travel Insurance, Collinson, spoke to ITIJ about fluctuations in the UK’s travel insurance marketplace, and how companies are responding

Newpoint Travel created after success and continued growth

Julian Triggs, Head of Travel Partner Development at Newpoint Insurance Brokers Limited (Newpoint Insurance Brokers), is delighted to announce a major industry development – the introduction of Newpoint Travel

A wealth of assistance experience

Quantico Servicios de Asistencia has a rich history in the market and, over the last three years, has developed a global footprint that resulted in the modernisation of the company’s…

Shaping next-gen assistance technology

To support the imminent transformation of the global assistance industry, we need to adopt an entirely different approach to innovation and technology, says Jack Walker, Director, AMI Global Assistance

Meeting the needs of international patients

David Vogdt, Chief Commercial Officer, describes how the American Hospital of Paris (AHP) is leading innovation and patient care solutions

ITIJ Assistance & Repatriation Review - October 2022

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports

Medical evacuation plans for cruise passengers

Transporting patients from cruise ships to appropriate hospitals often involves a lot of planning and efficient communication between assistance companies and cruise lines. Clara Bullock spoke to both parties to…

Assistance in Ukraine – case studies from security providers

Security and medical assistance firms stepped up to evacuate clients from Ukraine as the crisis escalated and Russia's bombing campaign began

Read Assistance & Repatriation Review

ITIJ Air Ambulance Review - September 2022

The benefits and challenges of commercial repatriations

Oliver Cuenca talks to repatriation experts about the benefits and challenges of transporting patients on commercial flights, building relationships with airlines and managing kit in small cabin spaces

Training fixed-wing medical crews

To ensure a reliable and readily available skill set and high performance in the complex and sometimes convoluted air ambulance environment, operators have a very structured training curriculum. Clara Bullock…

Industry Voice: EHAC

Peter Turi of TrustAir shared the past, present and future of EHAC’s Medical Working Group (MWG) and scientific activities with ITIJ

Read new Air Ambulance Review

Hospitals & Healthcare news

UK healthcare system facing critical risk from twindemic

Rising Covid-19 and flu cases are increasing pressure on the NHS and social care system

Temos International and ImagineHealth sign agreement

Joint cooperation in accreditation and medical tourism-related services

Cleveland Clinic appoints five new in-country representatives

The network expansion is to ensure greater access to worldwide patient care

Bupa Global & UK partners with mental health social media platform JAAQ

The partnership will involve a six-month trial and is part of Bupa’s wider digital transformation

EURAMI accreditation update

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

Interview: Noam Shapira, Co-Founder and President of Pattern Insurance

Noam Shapira, Co-Founder and President of Pattern Insurance, spoke to Mandy Langfield about his plans for ongoing disruption to the insurance sector

Innovation is the word of the day

Chris Price, Global Head of Travel for SiriusPoint, spoke to Mandy Langfield about the future of the industry, from investment in technology, to climate change concerns and the importance of…

Interview: Volker Lemke, FAI

ITIJ spoke with FAI’s Volker Lemke about lessons learned during the pandemic, and a return to ‘business as usual’ – at least to some degree – for air ambulances

Dynamic markets require an ever-changing approach

Mandy Langfield spoke with Russel Antonio, Head of Global Programmes for AIG Travel about his experience in the travel insurance sector and how each region of the world presents unique…

Interview: Sumit Gaurav, Roy Medical Assistance

Sumit Gaurav, CEO of Roy Medical Assistance, shared details about the company’s development and recent activity

marm assistance share their preparations for the FIFA World Cup Qatar 2022

The FIFA World Cup Qatar 2022 is scheduled to take place from 21 November to 18 December, which is the first time the world’s biggest football tournament has been held…

Stepping up when people need it most

Christian Deloughery, an industry veteran currently working for Penfield Care, spoke to Mandy Langfield about his deeply personal involvement and experiences in helping refugees from Ukraine reach safety

Interview: Dr Robert Quigley, Medical Director at International SOS

ITIJ spoke to Dr Robert Quigley, Medical Director at International SOS, about game-changing technological advancements in assistance and extreme weather events