Headline news

Mobile messaging and payments wanted by travellers

Latest research reveals travel brands should offer a personalised chat experience

New Fortis Healthcare facility expected to attract international patients

Fortis Healthcare has opened a 200-bed multi-specialty hospital in Greater Noida

International students protest healthcare fees in Canadian province

Students in British Columbia are expressing their dissatisfaction with a policy launched by local ministers that means any international student must pay an additional Ca$75 per month for access to…

Mental health replaces Covid as the top health concern among Americans

The Ipsos Global Health Service Monitor demonstrated that, relative to other countries, more Americans believe the healthcare industry is plagued by high costs and inequitable treatment

more news

New Issue | October 2022

Back to business (travel) as usual?

Despite lurking fears of new Covid variants, and the knock-on effect of Russia's war on Ukraine, business travel appears to be in recovery. That recovery may be slow, though. While…

The programs and interfaces making a difference to insurers’ operations

The latest software developments are playing an important role in meeting the various requirements of insurers, healthcare providers and patients

Hospitals and assistance - working together

Tatum Anderson details how assistance companies and hospitals are working together in different ways in a post-Covid world

Read ITIJ

Cybersecurity for business travellers

Greg McAleer from Global Guardian explains why, as business travellers hit the road again, minimising cyber risk is critical

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports

Interview: Noam Shapira, Co-Founder and President of Pattern Insurance

Noam Shapira, Co-Founder and President of Pattern Insurance, spoke to Mandy Langfield about his plans for ongoing disruption to the insurance sector

Innovation is the word of the day

Chris Price, Global Head of Travel for SiriusPoint, spoke to Mandy Langfield about the future of the industry, from investment in technology, to climate change concerns and the importance of…

Interview: Volker Lemke, FAI

ITIJ spoke with FAI’s Volker Lemke about lessons learned during the pandemic, and a return to ‘business as usual’ – at least to some degree – for air ambulances

ITIJ Assistance & Repatriation Review - October 2022

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports

Medical evacuation plans for cruise passengers

Transporting patients from cruise ships to appropriate hospitals often involves a lot of planning and efficient communication between assistance companies and cruise lines. Clara Bullock spoke to both parties to…

Assistance in Ukraine – case studies from security providers

Security and medical assistance firms stepped up to evacuate clients from Ukraine as the crisis escalated and Russia's bombing campaign began

Read Assistance & Repatriation Review

Gathering, analysing, and using data to gain a competitive advantage

Ryan Husbands, Senior Travel Underwriter, Allianz Partners, spoke to Mandy Langfield about his new role and what he hopes to achieve through innovation and consistency of quality

Taking on a transformation

ITIJ spoke to Tariq Siddiqi, Director at William Russell, about how he is settling into his new role, and his vision for the future

Global approach, laser focus

Randy Cook, CEO of AMI Global Assistance, spoke to ITIJ about the company’s innovative approach to adoption of new technologies and working effectively with healthcare providers around the world

ITIJ Air Ambulance Review - September 2022

The benefits and challenges of commercial repatriations

Oliver Cuenca talks to repatriation experts about the benefits and challenges of transporting patients on commercial flights, building relationships with airlines and managing kit in small cabin spaces

Training fixed-wing medical crews

To ensure a reliable and readily available skill set and high performance in the complex and sometimes convoluted air ambulance environment, operators have a very structured training curriculum. Clara Bullock…

Industry Voice: EHAC

Peter Turi of TrustAir shared the past, present and future of EHAC’s Medical Working Group (MWG) and scientific activities with ITIJ

Read new Air Ambulance Review

Hospitals & Healthcare news

New Fortis Healthcare facility expected to attract international patients

Fortis Healthcare has opened a 200-bed multi-specialty hospital in Greater Noida

International students protest healthcare fees in Canadian province

Mental health replaces Covid as the top health concern among Americans

The Ipsos Global Health Service Monitor demonstrated that, relative to other countries, more Americans believe the healthcare industry is plagued by high costs and inequitable treatment

Australian regulator agrees final capital framework for private health insurers

Policyholders’ protection will be reinforced and private health insurers will become more financially resilient

Cybersecurity for business travellers

Greg McAleer from Global Guardian explains why, as business travellers hit the road again, minimising cyber risk is critical

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

EURAMI accreditation update

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

Interview: Noam Shapira, Co-Founder and President of Pattern Insurance

Noam Shapira, Co-Founder and President of Pattern Insurance, spoke to Mandy Langfield about his plans for ongoing disruption to the insurance sector

Innovation is the word of the day

Chris Price, Global Head of Travel for SiriusPoint, spoke to Mandy Langfield about the future of the industry, from investment in technology, to climate change concerns and the importance of…

Interview: Volker Lemke, FAI

ITIJ spoke with FAI’s Volker Lemke about lessons learned during the pandemic, and a return to ‘business as usual’ – at least to some degree – for air ambulances

Dynamic markets require an ever-changing approach

Mandy Langfield spoke with Russel Antonio, Head of Global Programmes for AIG Travel about his experience in the travel insurance sector and how each region of the world presents unique…

Interview: Sumit Gaurav, Roy Medical Assistance

Sumit Gaurav, CEO of Roy Medical Assistance, shared details about the company’s development and recent activity

marm assistance share their preparations for the FIFA World Cup Qatar 2022

The FIFA World Cup Qatar 2022 is scheduled to take place from 21 November to 18 December, which is the first time the world’s biggest football tournament has been held…

Stepping up when people need it most

Christian Deloughery, an industry veteran currently working for Penfield Care, spoke to Mandy Langfield about his deeply personal involvement and experiences in helping refugees from Ukraine reach safety

Interview: Dr Robert Quigley, Medical Director at International SOS

ITIJ spoke to Dr Robert Quigley, Medical Director at International SOS, about game-changing technological advancements in assistance and extreme weather events