Headline news

Increasing sustainable travel and supporting biodiversity

Travel and tourism can play a critical role in halting and reversing the destruction of nature

Untapped potential in Europe for insurers

A report from Finaccord investigates which platforms offer the most business development potential for insurance companies seeking affinity partnerships

Health insurance among most valued benefits for employees

The latest Bupa Wellbeing Index demonstrates that employees are seeking security through benefits such as health insurance and pensions

New Regional Security Director for World Travel Protection

Kate Fitzpatrick has a new role at World Travel Protection as Regional Security Director, Europe, Middle East and Africa (EMEA)

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New Issue | September 2022

ITIJ Speaks with Ross Thompson - Covac Global

Interview: Ross Thompson, Founder and CEO, Covac Global

Our team sat down with Ross Thompson of Covac Global to discuss the history of the company, its future, and what all this means for travellers looking for protection for…

Technology aiding insurance payments

Mandy Langfield spoke to industry experts about the changes already taking place in the insurance industry as the increasing adoption of digital solutions enable better customer service and instant payments…

Travel insurance, assistance and healthcare in France

Mandy Langfield spoke to experts in insurance, assistance, healthcare provision and air medical transport to find out more about the challenges and opportunities within the French market

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Meeting the needs of travel insurance customers

Graeme Trudgill, Executive Director of the British Insurance Brokers Association (BIBA), discusses the role that brokers can play in satisfying the demands of customers in today’s ever changing travel market

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

Sparking change: the Roaring Twenties revolution of the 21st century

Just as the Roaring Twenties of the last century forever changed the US, the mid- to late-2020s are set to give rise to the transformation of global society and business…

Promising summer dreams come crashing down!

This year was supposed to be the mother of all holiday seasons for people around the world, many of whom are tired and distressed and are in search of a…

Interview: ITIJ speaks with Ruben Rivero, Head of Travel Insurance, Chubb

Clara Bullock spoke to Ruben Rivero, Head of Travel Insurance at Chubb, about improving awareness around travel insurance, providing peace of mind for customers and his ideal travel destination

ITIJ Speaks with Mark Carney - Worldtrips

Interview: ITIJ speaks with Mark Carney, President & CEO of WorldTrips

Mark Carney, President & CEO, WorldTrips, spoke to Mandy Langfield about his career to date, changes he’s seen in the industry, and what companies can do better to meet customer…

ITIJ Air Ambulance Review - September 2022

The benefits and challenges of commercial repatriations

Oliver Cuenca talks to repatriation experts about the benefits and challenges of transporting patients on commercial flights, building relationships with airlines and managing kit in small cabin spaces

Training fixed-wing medical crews

To ensure a reliable and readily available skill set and high performance in the complex and sometimes convoluted air ambulance environment, operators have a very structured training curriculum. Clara Bullock…

Industry Voice: EHAC

Peter Turi of TrustAir shared the past, present and future of EHAC’s Medical Working Group (MWG) and scientific activities with ITIJ

Read new Air Ambulance Review

Gathering, analysing, and using data to gain a competitive advantage

Ryan Husbands, Senior Travel Underwriter, Allianz Partners, spoke to Mandy Langfield about his new role and what he hopes to achieve through innovation and consistency of quality

Taking on a transformation

ITIJ spoke to Tariq Siddiqi, Director at William Russell, about how he is settling into his new role, and his vision for the future

Global approach, laser focus

Randy Cook, CEO of AMI Global Assistance, spoke to ITIJ about the company’s innovative approach to adoption of new technologies and working effectively with healthcare providers around the world

Assistance & Repatriation April 2022 Cover

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…

Read Assistance & Repatriation Review

Hospitals & Healthcare news

Health insurance among most valued benefits for employees

The latest Bupa Wellbeing Index demonstrates that employees are seeking security through benefits such as health insurance and pensions

Healthcare International product suite added to Health Compass platform

Healthcare International, a provider of International Private Medical Insurance (IPMI) to expats, digital nomads and the internationally mobile, has been added to the Health Compass price and cover comparison platform

Allianz Partners event to focus on mind, body and tech

This year’s Partners in Health event from Allianz Partners will take place on 12 October 2022. It’s virtual, free to attend, and open to the public for the first time…

Health insurance boost in Türkiye

Supplementary health insurance premium income has risen by 137 per cent for the first six months of 2022, compared to 2021, according to the Insurance Association of Türkiye (TSB)

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

Leveraging thought leadership to optimise business growth

Lorien Cross, Founder & Strategist of Chimera Content Marketing, shared her expertise with ITIJ about how executives can use their experience to showcase innovation and boost their reach

EURAMI accreditation update

The board of the European Aero-Medical Institute shares its latest news with ITIJ, detailing which air medical providers are demonstrating their committment to quality care in the air through undertaking…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain

Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

ITIJ Speaks with Luis Felipe Arango Pardo

Interview: Luis Felipe Arango Pardo, Cedars Sinai Medical Center

Luis Felipe Arango Pardo spoke to Mandy Langfield about providing services to international patients at Cedars Sinai Medical Center in Los Angeles, US

Interview: Steve Paraboschi, IMG

Steve Paraboschi, CEO of IMG, speaks about how Covid has changed travel insurance and how IMG is adapting to meet consumer needs in a rapidly changing world

Interview: Dr Hemal Desai, Aetna International

Dr Hemal Desai, Global Medical Director for Aetna International, talks to ITIJ about telemedicine, ‘long Covid’ and how his clinical experience influences his career in insurance

Interview: Anna Gladman, nib Travel

Mandy Langfield spoke to Anna Gladman, CEO of nib Travel, about how the company has coped with the challenges of Covid, and her hopes for the future of the Australian…

Interview: UNICAIR leadership team

The leadership team of UNICAIR shared more details about the merger of Air Alliance Medflight and Jetcall and their plans for the future

Interview: Cory Sobczyk, VP of Business Development, Arch RoamRight Travel

Cory Sobczyk, Vice President of Business Development, Arch RoamRight Travel, tells Mandy Landfield spoke how travel insurers can use data to address issues before they become problems

Interview: Elena Edwards, CEO of Allianz Partners USA

Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology