As of September 15, 2017, Allianz Travel Insurance has received almost 7,000 claims, and their customer service center has fielded more than 1,200 calls, from customers seeking support following Hurricane Irma
Hurricane Harvey seemed to have less impact on travellers, with only 2,400 making claims in relation to the storm, whilst there were only a ‘handful’ of claims relating to Hurricane Jose.
In response to the increase in storm-related claims, Allianz has created a page on its website to specifically assist and advise travellers on hurricane related claims.
The company has been advising customers to use Allianz’s TravelSmart app to file claims, said Daniel Durazo, director of communications at Allianz Global Assistance USA. “We want to remind travelers to read their travel insurance policy so they understand all of services and benefits that are available to them and to take their travel insurance card with them when they travel so they have quick access to their policy number and our toll-free assistance line,” he added.