Preparing for the best holiday possible

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Company brief

Australia-based travel insurance, medical assistance and employee assistance provider Cover-More has launched pre-travel GP consultations, which are provided to customers under their insurance policy, allowing them to access a telephone consultation with an Australian doctor specialised in travel medicine before they travel overseas.

According to Cover-More, this service expands on the company’s industry-first travel GP service that was launched in 2015 and provides travellers with access to an Australian doctor via telephone or video 24 hours a day, seven days a week and no matter where they are in the world.

Cover-More said that the pre-travel GP will undertake a full medical assessment, covering medical history, travel plans, destinations and timing, and advise a complete plan of care, including recommended immunisations and vaccines, and travel medical kit essentials.

The doctor will also issue any prescriptions the traveller needs ahead of their holiday and refer the customer to their regular GP if they need to visit them before they travel. Following the consultation, the customer is emailed a comprehensive summary of their consultation, which includes emergency contact details for when they are overseas.

“We are thrilled to be the first insurance and assistance company in Australia to launch a pre-travel GP consultation service to our customers, as it allows our customers to prepare for their best holiday possible,” commented Meredith Staib, Cover-More group CEO of global medical assistance. “We are firmly committed to helping Australian travellers keep travelling, and our pre-travel GP consults are another example of this focus.”