Digital health in travel insurance

Company brief

Insurance and assistance firm Collinson Group has partnered with digital health specialist babylon to enhance its product portfolio. 

The babylon app provides customers with free video or telephone access to a GP 24/7, wherever they are in the world. Its features include a symptom checker, video consultations with doctors, the ability to text a GP for free, and health tracking. Prescriptions can also be issued to the nearest pharmacy or delivered within the UK.

Initially, the app is being rolled out to Collinson Group’s Columbus Direct customers. The idea is that it will be offered as an additional service to the rest of Collinson Group’s client base.

Collinson Group said that it believes there are a number of different B2B product lines that can be benefited by digital health, including travel insurance and international private medical insurance.

“We believe that advances in technology and digital capabilities mean that digital health will increasingly become a mainstream part of the medical and travel insurance service suite, particularly as mobile devices become more sophisticated and the options for remote diagnostics and virtual support escalate. We are pleased to be working with babylon to provide this service to our customers and clients,” commented Rebecca White, head of proposition at Collinson Group.

“At babylon, we’re transforming the way people think about healthcare, and working with other leading innovators such as Collinson Group is a big part of making this happen,” said Dr Ali Parsa, CEO and founder of babylon. “For example, your health is not something that stays at home when you go on holiday or abroad on business. By working with babylon, Collinson Group are now making it easier and faster for customers to seek the help they need – in turn bringing better value to their clients”.