ITIJ extends its congratulations to UK-based AllClear Travel this week as it takes home the Personal Lines Broker of the Year Award from the British Insurance Awards
Thanks to AllClear’s ‘happy colleagues equals happy customers equals business growth’ mantra, the company has been seen to be going the extra mile in responding to the demands of personal lines consumers, and has even provided support to vulnerable customers through its support of the Financial Conduct Authority’s ‘Access to Insurance’ campaign.
AllClear set up a charity Action Group to better understand the needs of those with medical conditions accessing travel insurance and used its risk algorithms to cut cancer premiums by as much as 15 per cent. In addition, its bespoke pricing platform means that it can offer insurance to an industry-leading 99 per cent of customers, with no upper age limit.
“It is a credit to the commitment of the whole team at AllClear, both new and long-serving staff, as well as their partners. Their dedication to our Customer Experience Programme has resulted in a TrustPilot score of 9.5 out of 10, with 97 per cent voting us as excellent or great,” said Chris Rolland, AllClear CEO.
“Despite Brexit and the hottest summer on record reducing the travel insurance market, AllClear has grown by over 30 per cent, year on year – we are immensely proud of these achievements, recognised in this award and look forward to taking the company from strength to strength in the coming year,” Rolland concluded.