Italian insurance company Generali Italia has announced a strategic partnership with Google, through which the companies will create and innovate a cloud-based platform of customised products and services. Though originating in the Italian arm of the company, the partnership will ultimately extend to and benefit the entire Generali Group.
A workshop is to be launched at the Innovation Park of Mogliano Veneto, which will enable qualified Google personnel and Generali experts to collaborate to deliver better customer service, with faster and more accurate process management made possible through the use of machine learning available through Google Cloud platforms.
Fabio Fregi, Google Cloud Country Manager for Italy, said: “The partnership with Generali, it starts from Italy to extend to a global level, demonstrating the ability to create, in our country, successful synergies that, thanks to technology, make it possible to transform traditional industries such as the insurance world.”
Thomas Kurian, CEO of Google Cloud, explained that the teams will work together to solve business problems using intelligent collaboration tools and the cutting-edge features of Google's machine learning. An intense training programme that focuses on new technologies, including AI and machine learning, also goes hand-in-hand with the new partnership. And over the next three years, the company expects a 30-per-cent increase in training in these areas.
Marco Sesana, Generali Country Manager Italy & Global Business Lines, added: “With this partnership, we accelerate our strategic plan to be the life partner of people in the relevant moments: family, wellness, work and mobility. Together with Google, combining our mutual skills, we will develop insurance solutions with innovative and technologically advanced services. We want to make the experience of our Global Business Lines retail and corporate customers excellent and personalised.