Award win for Arch RoamRight

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Company brief

RoamRight, Arch Insurance Company’s travel insurance brand, was recently honoured with a bronze Stevie Award at the 17th annual American Business Awards. The company took home the award for Customer Service Department of the Year.

The insurer’s customer service department has grown significantly this year, and customer satisfaction levels are reportedly extremely high, which contributed heavily towards the win.

“Being recognised as a Customer Service Department of the Year is an honour,” said Linda Fallon, Executive Vice-President of Arch Insurance’s Travel, Accident & Health division. “In the competitive travel insurance industry, exemplary customer service is a critical component that can set competitors apart from one another. I am proud that all of our team members are dedicated to giving our customers an award-winning experience.”

Last year saw RoamRight’s customer service department increase the number of customers it served by 169 per cent; it was also very busy during one of the most impactful hurricane seasons in the history of the US, with two particularly significant hurricanes leading to more calls than the insurer had ever dealt with before.

“The nominations submitted to the 2019 American Business Awards were outstanding,” said Michael Gallagher, President and Founder of the Stevie Awards. “They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape.”