Both John Lewis and Ageas – the UK retailer’s partner – have confirmed that John Lewis stopped selling travel insurance as of 18 February this year. The move follows Ageas’ partial withdrawal from the broker travel insurance business in November 2018 due to it being ‘no longer sustainable’.
A spokesperson for Ageas said: “After examining our partnership arrangements it was agreed with John Lewis Finance not to extend our travel insurance offer beyond our existing contract (January 2019). This decision reflects our continued drive to become more profitable.”
Ageas said that it will continue to accept single and annual multi-trip policies via its online broker travel facility until May 2019, when the facility will close, but it then plans to continue to keep the facility serviced until June 2020 when the remaining policies will expire.
John Lewis has offered travel insurance in partnership with Ageas to customers since July 2012, a financial services spokesperson at John Lewis noted. “With the current contract with Ageas coming to an end, we have carefully reviewed our travel insurance product to consider how best we can meet our customers’ needs. As a result, we have taken the decision to close our travel insurance offer,” the spokesperson added.
John Lewis offers further information to current policyholders on its website and was sure to affirm that current policyholders are still covered until their policy expires. Its website states: “We may no longer be issuing new travel insurance policies, but otherwise it’s business as usual for all existing policies. Nothing will change and we’ll still provide our usual high service standards. It just means that, when you come to renew, you’ll need to find another insurance provider.”
In addition, the John Lewis spokesperson said: “We can assure customers who have purchased travel insurance through John Lewis Finance that the cover they have remains unaffected, and they will continue to receive first-class customer service throughout the term of their policy.”