Los Angeles, US-based app design company Elves has announced that it has developed a new mobile travel booking platform, combining artificial intelligence with 24/7 access to real human helpers (called ‘elves’). Customers can use the app to book and modify travel reservations and even receive reimbursements – terms and conditions permitting – if a reservation is made and the price later drops.
The app is compatible with Facebook Messenger and will eventually work with Google Assistant, and customers can use the ‘elves’ to book flights (either domestic or international), with the option to make modifications up until the last minute; every trip booked is automatically logged, and if flights are delayed or cancelled, passengers can receive instant compensation.
“We’ve designed Elves to elevate the overall travel experience, from the moment you book until the time you get home,” said Karim Elsahy, co-Founder and CEO of Elves. “The convenience of real-time assistance from the elves, with the support of a sophisticated tech engine, delivers a uniquely personal experience for every traveller.”