Aon, a global provider of risk, reinsurance and health services, has formed a new strategic partnership with insurtech firm Claim Central. Claim Central has developed a full digital ecosystem – including video streaming, real-time chat, digital payments and customer sentiment metrics – specifically to help property and casualty insurers with their claims adjusting and repair requirements; its platform helped organisations to deal with the fallout of Hurricanes Harvey and Irma, during which loss adjuster resources were thin on the ground.
Through the partnership, Claim Central will digitise and streamline Aon’s claims management capabilities and help to drive fresh innovation in its business practices.
“Aon is committed to helping clients navigate the insurtech ecosystemn and adopt new technologies that advance their strategic initiatives,” said Andy Marcell, CEO of reinsurance solutions at Aon. “Claim Central is utilising technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”
Claim Central’s CEO Brian Siemsen commented: “Our goal with the new partnership and the opening of our Innovation Center [in Jacksonville, Florida] is to make claims transformation and innovation easier for insurers and reinsurers. This is an opportunity for Aon’s clients and Claim Central’s other insurer customers to concentrate more fully on maximising operations and reaping the full benefit offered by new insurtech.”
The insurtech firm’s new Innovation Center in Florida is being set up with the intention of lessening the technology and services burden on insurers and providing them with opportunities to innovate. Additionally, it will provide a ‘live insurance environment’ in which new features and functionalities can be tested before being taken to market. Insurers will be able to work on special projects with no interruption of their regular business.