Insurer tifgroup under fire

Magnifying glass investigating
Travel insurance

The Times newspaper in the UK reported on 20 November that travel insurer Travel Insurance Facilities Group (tifgroup) is under investigation over allegations that policyholders have not been provided with proper medical care.

According to The Times, both the General Medical Council and the Financial Conduct Authority are investigating tifgroup.

The newspaper also reports that some foreign hospitals have been denied pre-payment by the insurer, leading to policyholders having to pay their own medical bills – tifgroup, however, claims that in situations where clinics request payment upfront, policyholders are reimbursed.

The insurer has responded to the allegations with an official statement: "We wholly deny the very serious allegations appearing in the Times' articles. We are in the process of taking formal steps to begin legal proceedings against the Times. The allegations made are extremely damaging and not in the public interest."

Tifgroup responds: