Lounge access for delayed passengers

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A female traveller enjoying being pampered in an airport lounge.
Company brief

Specialist insurer and provider of loyalty and benefits Collinson has announced a new partnership with Hiscox, through which the companies will offer airport lounge access to policyholders in the event that they experience flight delays.

Hiscox customers with travel insurance included as part of their home insurance policies will now have complimentary access to over 1,000 LoungeKey airport lounges all over the world, whether they are travelling for leisure or business purposes; as soon as a flight delay passes the 90-minute mark, a voucher will automatically be sent via email and SMS. Passengers will then be able to instantly redeem these at selected lounges, where they will have access to refreshments, Wi-Fi, device charging, newspapers, magazines and other facilities, which policyholders will be able to enjoy with up to four companions.

Under the partnership, Collinson will also provide Hiscox policyholders with its Card Sentry service, a 24/7 assistance provision for cancelling and replacing cards in the event that they are lost or stolen either at home or overseas.

“We are always seeking new ways to deliver an enhanced proposition for our customers,” enthused Tim Slattery, Hiscox’s Personal Lines Underwriting Manager. “Whether it’s lost productivity for business travellers or a bad start to a family break, flight delays are a real pain point so access to a comfortable, quiet space to relax or work should help to alleviate this.” 

According to figures from the Financial Times, July this year saw flight delays on European airlines account for an average of 135,000 lost minutes per day, which equates to 94 days.