As well as bountiful news covering everything from fraud in Nepal to confusion in the US, this month’s ITIJ brings you a pair of our famous Industry Voice op-eds. Ian Campos of Capgemini holds forth on blockchain, perhaps the technological breakthrough of the minute, while the ABI’s Charlie Campbell asks how travel insurers can keep up with an ever-shifting landscape of fickle consumer wants and needs, and keep providing relevant cover.
We also have two meaty features this month, covering the current state of the travel insurance fraud landscape – from the dirty tactics used by fraudsters to the ingenious counter-attacks unleashed by heroic insurers – and the world of insurance provision for pre-existing conditions. And if that’s not enough, we have for you a fascinating profile of Cigna’s CEO – Europe, Phil Austin.
Released with this month’s ITIJ is the second Air Ambulance Review of 2018, in which you can find all the latest industry opinions on matters air ambulance-related. We talk to air ambulance operators at bases around the world to uncover some interesting case studies that demonstrate how far air medical crews are willing to go to get their patients back home. We focus on the wellbeing of medical crews, which is an important aspect of the aeromedical business that insurers may not always be fully informed of, especially when it comes to pricing. Elsewhere, the intense training that flight medics undertake is recognised, as is the importance of embracing a ‘Just Culture’ of safety. We also get the latest thinking on the value of accreditation from global air ambulance operators, and we talk to Carlos Salinas of Jet Rescue bout his career and the challenges of operating in Latin America.