Chubb reveals flight delay product

Company brief

Chubb has announced the launch of a new offering for its Australian customers, Flight Delay Insurance.

The product will be available to customers through the Chubb Connect App and will be delivered in conjunction with Swiss Re and FlightStats, a provider of real-time flight data. Customers will be eligible for a fixed pay-out of AUS$100 if their flight is late by either 30 mins, 45 mins or an hour, depending on which policy they purchase. Flight cancellations and diversions also trigger the same payout. Customers will receive their money within 72 hours, but Chubb says that most will be paid in an hour.

Chubb says that once FlightStats shows a flight is delayed, and Swiss Re validates this, the customer’s app pays the money directly into their PayPal account.

“Flight delays continue to be the top incident disrupting travel plans for today's travellers,” said Donna Dorairajoo, Chubb Asia Pacific's Head of Travel Insurance. “With more air travel, Chubb recognises their need for tailored insurance protection and efficient service. Flight delay insurance is timely in meeting the demand for relevant and affordable insurance. Without the need to file a claim or submit the supporting documents to prove a flight delay, Chubb offers an enhanced customer experience in our digitised world."