Singapore Airlines has become the latest carrier to ditch the automatic inclusion of travel insurance when purchasing tickets on its website. The airline confirmed the decision had been taken today in response to high volumes of negative feedback from passengers.
The feature, which was introduced last year, automatically opted travellers into purchasing insurance coverage with their flights, and required them to actively opt out in order to skip the purchase. Customers, however, complained that it was far from obvious, and that they often didn’t realise they had purchased travel insurance until it was too late.
Singapore Airlines has amended the feature so that travellers now opt in, rather than out.