Most claimants face slow payments

Despite fast claims processes being a top priority for customers, many insurers are still using ‘antiquated payment methods’ such as cheques

Building the right provider network in the right place

Mandy Langfield spoke to experts in medical network management about the challenges of operating in the Japanese and Chinese markets

Interview: Gualtiero Ventura, founder of International Assistance Group (IAG)

Gualtiero Ventura, founder of the International Assistance Group, shared with ITIJ how IAG has evolved over the years

Interview: Joe Thomas, Managing Director of APRIL International UK

Joe Thomas, Managing Director of APRIL International UK, spoke to Mandy Langfield about the challenges and opportunities facing the IPMI sector

Medical case management in Turkey

How can assistance companies proactively manage medical cases in Turkey? Experts share their thoughts, discuss challenges and advantages specific to the country, and why a local partner is key to…

Greek medical assistance for international tourists

Greece faces many challenges around medical assistance and insurance provision. But with so many islands to entice tourists, and a cost-of-living crisis hitting locals hard, solutions are a complex puzzle