Michelle Royle talks to Bilge Bora about her company's work conducting medical evacuations in war zones, and the importance of a good customer experience
The benefits and challenges of subcontracting travel assistance
Outsourcing to third-party providers can give assistance firms access to localised knowledge and specialised expertise. Lauren Haigh explores the considerations for companies looking to subcontract assistance
Operations Director Fiona Greenwood shares how Rowland Brothers International offers compassion, support and guidance to customers and staff when dealing with the loss of a loved one