ITIC Americas 2024 | Using technology to meet the needs of Gen Z travellers – the potential and the pitfalls
Flavio Ortolano from TuGo and Dr Aldiona Kerri from Europ Assistance delved into the multiple facets of tech, and spoke about how it’s being used to optimise the customer experience…
ITIC Americas 2024 | Cruise trends and assistance challenges
Dr Joe Scott of the Carnival Corporation, and Sebastian Kaisin, General Manager of MAWDY Ecuador, asked if the cruise industry has recovered from Covid-19, and what strides forward have been…
ITIC Americas 2024 | Insights into the Panamanian healthcare system
To start ITIC Americas 2024, Dr Maria Cecilia Aponte from The Panama Clinic shares how international insurers and medical assistance companies can get the most out of the local healthcare…
ITIC Global 2023 | Hospital pricing and cost containment solutions
In our final session of ITIC 2023, Mark Smith, Jason C Davis, and Helen Calderini discussed the economic and financial pressures facing healthcare providers and payers
ITIC Global 2023 | Mental health coverage, assistance and evacuation
Darren Saunders, Susan Yates, Dr Adrian Hyzler and Dr Thomas Buchsein focus on mental health coverage in policy wordings and how evacuations and repatriations are carried out for patients
ITIC Global 2023 | Digital fraud – identifying the risks and finding solutions
In the fifth session of ITIC Global, Phil Peart, Charlie Tizard and Alan Abreu focused on digital fraud and efforts within the insurance and payments industries to combat it