Interview: Maria Angela Varde, Assistant General Manager, BrightCare Assist
A bright future: Maria Angela Varde, Assistant General Manager for BrightCare Assist, talks to Michelle Royle about her role in the company, challenging times, and what’s next
Interview: Andreas Friedrich, Chief Operating Officer of AXA Partners Spain
Customer centricity and embracing AI: ITIJ speaks with Andreas Friedrich about artificial intelligence, teleworking, and the importance of mental health provisions
Industry Voice: The changing face of assistance for expatriate clients
As global expat communities diversify along with their typical destinations, assistance companies are adapting their offers to suit, says Natalya Butakova, CEO of AP Companies Global Solutions
Industry Voice: Combining people with technology can be incredibly powerful
Glen Marr, Director of Insurance Fraud & Financial Crime at PwC, speaks to ITIJ about innovative new tech for investigating fraud, and why AI is now part of all our…
Navigating the world of cultural differences in healthcare
How do assistance companies navigate healthcare systems in a culturally diverse world while respecting the local norms of patients and medical providers? Megan Gaen finds out