Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from...

Accelerating awareness in a new era of cybercrime

With cybercrime becoming increasingly common and complex, and airlines and health insurers representing attractive targets, what can employees and companies in these sectors do to mitigate risk? Lauren Haigh asked...

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find...

The role of reinsurers in the world of health insurance

Fiona Keating surveys the health insurance and reinsurance landscapes and concludes that there’s light on the horizon in 2022 after the volatility brought about by Covid

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with...

The rise in long-range ground repatriations

Whether by ambulance aircraft or ground ambulance, repatriations prioritise patient safety and wellbeing. Typically, long-distance repatriations are performed via air ambulance, but the pandemic meant that, instead, ground ambulances were...