Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Consolidation in the travel insurance and assistance sector
The worldwide economic implications of the Covid-19 pandemic are significant and long lasting. In conversation with industry experts, Lauren Haigh explores the ongoing impact on the travel insurance and assistance sectors
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Interview: Michael Chan, Operations and Network Manager, Collinson
Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world
Europ Assistance, a subsidiary of Generali, has announced its acquisition of a 74.6-per-cent majority share of Middle Eastern assistance firm Gulf Assist from MAPFRE Asistencia
