Interview: Maria Angela Varde, Assistant General Manager, BrightCare Assist

A bright future: Maria Angela Varde, Assistant General Manager for BrightCare Assist, talks to Michelle Royle about her role in the company, challenging times, and what’s next

Interview: Stella Jones, Global Head of Insurance at Kainos International

Joining the dots: Stella Jones talks to Michelle Royle about embracing technology, learning curves, and reaching new markets

Natalya Butakova from AP Companies working from her laptop

Industry Voice: The changing face of assistance for expatriate clients

As global expat communities diversify along with their typical destinations, assistance companies are adapting their offers to suit, says Natalya Butakova, CEO of AP Companies Global Solutions

ITIJ Awards: winners revealed!

The 2023 ITIJ Awards were held in the W Barcelona, Spain, on 9 November, celebrating the achievements of the travel and health insurance industry

Collage of navigating cultural differences in healthcare

Navigating the world of cultural differences in healthcare

How do assistance companies navigate healthcare systems in a culturally diverse world while respecting the local norms of patients and medical providers? Megan Gaen finds out

Industry standards in medical assistance

We reached out to industry experts to assess whether there should be an international medical assistance standard. They share their thoughts with Mario Pierobon on standardization within the industry