Volke Lemke talks to ITIJ about the importance of flexible operational processes in air ambulance provision, fleet renewal considerations, and why investment in patient isolation units was key to stability…
What does it mean to win an ITIJ Award? Hear from 2020's winners
As the 2021 ITIJ Awards are open for entries, last year's winners from across the global travel and health insurance industry share what the awards mean to their teams
Air ambulance industry copes well with Covid-19 fallout
With commercial flights suspended across the world, the role that air ambulances play in the travel assistance industry has radically changed during the global pandemic. Robyn Bainbridge investigates how emergency…
Breaking down air ambulance billing – where does the money go?
Air ambulance flight bills can be expensive and difficult for insurers to understand. They are often drawn up quickly right before the flight and can vary hugely between different missions…
Air ambulance accreditation in the era of Covid-19
Keeping service quality high when no-one is looking can be difficult, so when Covid-19 meant that no in-person accreditation visits could take place, the various accreditation organisations around the world…
Interview: Francoise Lin of Europ Assistance on air ambulance commissioning
Mandy Langfield spoke to Francoise Lin, International Project Manager of Medical and Travel Networks at Europ Assistance, about the company’s dealings with air ambulance operators - what the criteria was…
