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  • Cost Containment
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  • Industry Voice
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Alex Laidlaw

Industry voice: Proactive protection

Alex Laidlaw, Technical Product Director of World Travel Protection, talks to Michelle Royle about the use of technology in the delivery of travel medical assistance services

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3 May 2023

Alex Laidlaw

Lawrence Buckler

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

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31 Mar 2023

James Kruger

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

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31 Mar 2023

James Kruger

Dr Paul Beven

Should insurers be wary of medical screening?

Dr Paul Beven, Strategic Advisor at Verisk Life, Health and Travel and Director Healix Group of Companies, talks about the benefits of medical risk assessment in travel insurance

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2 Mar 2023

Dr Paul Beven

Paperwork

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

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3 Oct 2022

Charlotte Estipular

Glasses

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

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1 Sep 2022

Christoph Ullrich

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