Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

Leveraging thought leadership to optimise business growth

Lorien Cross, Founder & Strategist of Chimera Content Marketing, shared her expertise with ITIJ about how executives can use their experience to showcase innovation and boost their reach

Why preventative care matters

Arjan Toor, CEO at Cigna Europe, discusses why health insurance providers need to up their game when it comes to helping their members before they are ill

Data analytics and healthcare cost management: a match made in heaven

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better…