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Michel Etienne

Industry voice: Customer connections

Michelle Royle spoke to Michel Etienne, CTO at Foyer Global Health, about the use of technology to serve IPMI customers effectively in all matters – from policy purchase to claims…

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2 Jun 2023

Michel Etienne

Alex Laidlaw

Industry voice: Proactive protection

Alex Laidlaw, Technical Product Director of World Travel Protection, talks to Michelle Royle about the use of technology in the delivery of travel medical assistance services

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3 May 2023

Alex Laidlaw

Sheldon Kenton

Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

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31 Mar 2023

Sheldon Kenton

Lawrence Buckler

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

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31 Mar 2023

James Kruger

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

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31 Mar 2023

James Kruger

Jeff Wright

A new era for travel protection: what's trending and what's here to stay

Jeff Wright, CEO of Allianz Partners USA, on the shifting landscape in travel insurance, growing awareness and evolving support 

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2 Mar 2023

Jeff Wright

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