Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

Industry Voice: EHAC

Peter Turi of TrustAir shared the past, present and future of EHAC’s Medical Working Group (MWG) and scientific activities with ITIJ

Ventilation patient management in an aeromedical setting

Sean Bryan, Director of Medical Operations - Western Hemisphere at REVA, Inc talks about equipment, training, and preparedness when it comes to transporting patients with mechanical ventilation needs

Infectious passenger handling in air ambulance operations

EUROCAE Working Group 123 has been formed to develop standards for the safe and effective handling of infectious patients during air medical transportations