Industry Voice: How AI and data sharing can enhance the customer experience Tomasz Pawliszyn, CEO of AirHelp, talks to ITIJ about new technology and helping customer claims Read More
Helping hands when customers need it most Operations Director Fiona Greenwood shares how Rowland Brothers International offers compassion, support and guidance to customers and staff when dealing with the loss of a loved one Read More
Geopolitics, climate events and increasing uncertainty Stéphan Malvoisin, Senior Vice President, Partnerships, US, at Crisis24, walks ITIJ through how to manage the top travel risks of this year Read More
Expecting the unexpected: managing travel risks in 2024 Louise Heywood, General Manager at the International Assistance Group (IAG), considers how to tackle the biggest risks to travellers this year Read More
Industry Voice: The power to unbundle Clay Coomer, Head of Global Marketing at battleface, says that giving customers choice increases conversion rates Read More
Industry Voice: Building a strong and diverse workforce for the international assistance industry Susan Yates, Head of Americas Region at Falck Global Assistance, considers how to ensure an inclusive and diverse organisational culture Read More