Interview: Chris Carnicelli, Generali Global Assistance

The CEO of Generali Global Assistance for North America tells Megan Gaen about his customer-focused passion for the travel insurance industry

Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

Interview: Shannon Lofdahl of Travelex

Empowered to deliver and innovate: As Travelex CEO, with 26 years of travel insurance experience, Shannon Lofdahl understands better than most what makes our industry tick

A new era for travel protection: what's trending and what's here to stay

Jeff Wright, CEO of Allianz Partners USA, on the shifting landscape in travel insurance, growing awareness and evolving support