Industry Voice: School of ROCK

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

Interview: Bilge Bora – Disaster management missions

Bilge Bora, General Manager of marm assistance, spoke to ITIJ about the earthquake devastation in Turkey, cost containment, and what’s next for the business

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

Interview: Joe Thomas, Managing Director of APRIL International UK

Joe Thomas, Managing Director of APRIL International UK, spoke to Mandy Langfield about the challenges and opportunities facing the IPMI sector

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations