Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Interview: Michael Chan, Operations and Network Manager, Collinson
Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world
Interoperability: connecting health and travel pass apps
Robin Ingle discusses the challenges of connecting all the different apps travellers are now being asked to download and run, which store their valuable personal data and allow them touchless…
Interview: Karin Tranberg, Executive Vice President of the Travelcare Division, SOS International
Mandy Langfield spoke with Karin Tranberg about her experience in the travel insurance and assistance sector, from starting as an apprentice in the nineties, to becoming Executive Vice President of…
