Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Interview: Michael Chan, Operations and Network Manager, Collinson
Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world
Hospitals around the world are seeing a resurgence in the number of international patients they are treating as tourists return to popular destinations and travel for treatment resumes
ITIC APAC Review: The changing face of insurance and assistance
Much has changed in insurance and travel medical assistance provision since Covid-19; experts at ITIC Singapore address key aspects of how the industry has adapted to meet new customer demands
