Customer Retention - How to ensure loyalty

Now more than ever, maintaining customer loyalty and attracting new customers is fundamental for travel insurers. Clara Bullock takes a closer look the range of methods travel insurers are implementing…

News Analysis: Covid and the travel insurance industry

Robyn Bainbridge looks back over 2020 – from the evolution of Covid-19 cover, travel insurance lawsuits, and fraud prevention strategies, industry leaders detail how, over the course of 12 tumultuous…

A word on female leadership in travel insurance

Mark Kopec, Head of International Business at Australian health insurer HCF, reflects on how senior leadership in travel insurance is diversifying, and why this much-needed change is great news for…

The implications of Brexit on travel insurance and international medical assistance

With the European Health Insurance Card (EHIC) in the process of being wiped from existence for UK travellers, as per the Brexit Withdrawal Agreement, what does this mean for international…

The 2021 Biden presidency's impact on international travel insurance

After a tumultuous election, Milan Korcok considers whether or not change will really come in January with the inauguration of a new US President, and if travel insurers will see…

The evolution of travel insurance distribution channels

Robyn Bainbridge explores how travel insurance distribution channels are evolving, and looks at what made the overall transition to digital necessary