Insurtech investment in Latin America

Alejandro Alvarez, Senior Director at Americas Market Intelligence, and Paulo Kudler, a senior insurance executive, angel investor and mentor to insurance startups in the Americas, share an overview of the…

ITIJ Speaks with Karin Tranberg - SOS International

Interview: Karin Tranberg, Executive Vice President of the Travelcare Division, SOS International

Mandy Langfield spoke with Karin Tranberg about her experience in the travel insurance and assistance sector, from starting as an apprentice in the nineties, to becoming Executive Vice President of…

Directional care, indirect and direct cost containment at your fingertips

Penfield is proud to introduce its new Directional Care Finder platform, a program that ensures high-quality care at the best possible price throughout the US

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…