The boots on the ground stomping out insurance fraud

Optimisation of fraud prevention strategies are a key priority for insurers and risk management companies, alongside crucial work by organisations to expose and respond to fraudulent activity

Choosing the right partner

Oliver Cuenca talks to experts in travel insurance, assistance and insurtech to find out what they look for in new business partners

Medical tourism on the rise

Pharmaceutical tourism, also called medication tourism, is on the rise. Should assistance companies and their travel insurance partners be worried?

How can AI bring back the human element to travel insurance fraud investigations?

Gareth Evans, Head of Customer Success UK at Shift, shares how a combination of artificial intelligence and human experience is going to resolve the ever-evolving problem of detecting and…

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…