Hospital accreditation through the lens of assistance companies

Assistance experts discuss with Alysia Cameron-Davies the importance of accreditation and its role in selecting facilities for their networks

A transatlantic challenge with an unexpected layover

AMREF Flying Doctors (AFD) recounts a challenging mission to take an elderly woman back home to the US after a serious medical incident on holiday in Tanzania

The perfect match: insurtech and the insured experience

Customer satisfaction and technological innovation are paramount for insurtech companies. Industry experts share with Lauren Haigh the novel digital solutions designed to meet insureds’ expectations 

Risky business: underwriting medical conditions

Travel insurance underwriters face multiple challenges when developing products that include cover for medical conditions. Stefan Mohamed looks at some of the headaches they face – and potential solutions

Trouble on the high seas

New Frontier Group (NFG) describes how they provided medical assistance to a sea captain as he sailed home to the Netherlands

Assisting and repatriating an injured tourist from the US to Spain

When a middle-aged Spanish woman suffered a fall in San Francisco, Iris Global was called upon to provide assistance