Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Pattern provides embedded insurance to Variety Cruises
Embedded insurance specialist Pattern Insurance has partnered with Greek cruise line Variety Cruises to offer a range of travel insurance products via their website