Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Europ Assistance, a subsidiary of Generali, has announced its acquisition of a 74.6-per-cent majority share of Middle Eastern assistance firm Gulf Assist from MAPFRE Asistencia