marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

Building remote medical networks successfully

Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions

Europ Assistance acquires Gulf Assist

Europ Assistance, a subsidiary of Generali, has announced its acquisition of a 74.6-per-cent majority share of Middle Eastern assistance firm Gulf Assist from MAPFRE Asistencia

Brokers strive for smooth process when dealing with complex claims

Allianz research shows brokers spend an inordinate amount of time on simple or non-complex claims

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