Doctorcall provides medical services to individuals and companies. It has clinics in London and Manchester in the UK, as well as a network of medical centres throughout the country.
The new virtual call centre is designed to better integrate services around the needs of patients
The new virtual call centre is designed to better integrate services around the needs of patients, while eliminating human error and delay. It replaces call handlers, fine-tunes communication and enables patients and clients to place calls directly into the system, as well as view important information such as ETAs, doctor-tracking and real-time medical reports.
“We are incredibly proud to have developed a pioneering system that has distilled the knowledge and skill required to run a mobile urgent care service,” said Doctorcall Founder Dr Charles Levinson. “Our aim was to take human error and delay out of the equation and to use experience to enhance performance so we could model the behaviour of the best call handlers to optimise case management. Medical innovation is an exciting field, and while AI doctors’ offices may not seem the most glamorous, it makes a significant difference to healthcare delivery and we are proud to now be the leaders in it.”