VERIS, which is based in Madrid, provides operation and sales consulting to travel insurance and assistance firms around the world. “Our services encompass insourcing and/or outsourcing analysis of operational plateaux; setting up in-house ops infrastructure; building of worldwide provider networks; loss ratio reduction; customisation of performance, quality metrics and KPI; counsel in the preparation of RFP, tenders and commercial growth plans; launching of new markets and products; upselling and cross-selling strategies; and sales forces training,” explained Ignacio.
After 30 years working for travel insurance companies in both operational and commercial roles, Ignacio will be channelling his knowledge and expertise into enhancing the VERIS firm. He further notes that VERIS aims to provide its clients with an ‘objective, experience-based, innovative approach’ that will help them make the decisions and changes that will grow their bottom line and enhance their strategic growth plan for the next five years.
What’s more, Ignacio believes that VERIS is able to cater to the specific needs of the travel insurance and travel assistance markets, even in light of the Covid-19 pandemic. “Covid has presented a totally new landscape in the market arena. We feel that we have the tools to help companies emerge favourably and stronger than before from it,” he said.