Insurtech platform developer Socotra, and Spixii, a developer of conversational process automation (CPA) for customer-facing insurance processes.
As part of the deal, Spixii’s CPA will be integrated into Socotra’s cloud-native core platform to enhance online customer service for Socotra’s insurer clients, enabling access to a broad range of services via a chatbot.
Online users will be able to get quotes for insurance products, renew existing policies, log a claim and enquire about existing ones.
“Spixii helps insurers offer an easy and intuitive way for customers to interact with their insurance policies,” said Ekine Akuiyibo, Vice President of Business Development and Deployments at Socotra.
“Socotra provides a reliable core for insurers to efficiently manage that mission-critical policyholder data. Together, Spixii and Socotra give insurers a robust solution to deliver exceptional customer experiences backed by powerful core capabilities—from quote to claim,” he added.