The product is being launched through ROCK’s B2C brand, Insurefor. Since the UK Government is considering removing the travel requirement for PCR tests, they are likely to only be needed in the short-term. This is why ROCK has partnered with DocHQ to launch an antigen testing product that can be booked with a 35-per-cent discount when customers buy Insurefor travel insurance.
ROCK and DocHQ provide both antigen and PCR tests at and will tailor packages to travellers’ needs depending on their holiday destination. All tests are administered in front of a healthcare professional via a live, secure online consultation process. If at any time a passenger tests positive, either in resort, before returning home or before they depart from the UK, one of DocHQ’s GMC registered doctors will contact them directly to explain next steps and offer reassurance as part of their patient care protocol. This additional step is unique amongst the current testing community.
Removing the key barrier of travel
ROCK Insurance Group’s Managing Director Antony Martin commented: “The cost and complicated process of organising all the tests that are required is a key barrier that is preventing many people from booking holidays this year and beyond. We therefore carried out a thorough review of the testing market to ensure we partnered with one that offers the quality of service pre- and post-test that the industry has long been craving and DocHQ exceeds these requirements.”
Madhur Srivastava, Chief Executive Officer at DocHQ, added: “DocHQ offers multiple channels of contact, including UK-based call centres and a live chat tool – both of which are manned by real people – and emails that are turned around faster than other providers.”
The insurance part of the package includes pre-departure cover for cancellation if travellers test positive for Covid-19 or if they or a member of their household are contacted by the NHS Test and Trace system and are told they must self-isolate within 14 days of their trip (if they are not fully vaccinated) and cannot travel. It also covers emergency medical care and repatriation should they contract the virus whilst travelling.