Some of the available features were not due to be released for several months, including Structured Document Upload. Rightpath describes this feature as a leap forwards, delivering a ‘game-changing advancement’; it shows the customer the status of a claim and speeds up the claims process to reduce the need for handler intervention. The feature is designed to improve customer service and cost-effectiveness.
The first version of Rightpath’s claims platform was launched in 2007 and, according to the company, remains the only travel claims system to deliver full claim assessment and validation in real-time.
Andrew Commins, Founder and Managing Director of Rightpath, said: “With the Digital Road Map features available now we set out to provide a smarter, more convenient claims administration service, and we knew this would be disruptive. With many more features in development, we remain passionate and focused on the care of claimants and their insurers, even in these uncertain times, proof that not all disruption is negative.”