Over the past 18 months, Trawick International has made significant progress on its strategic growth strategy. To continue on the firm's success, these newly appointed executives will be tasked with further strengthening and building the Trawick International organisation capabilities focused on the firm's number one priority, the customer experience.
"Our customers are our most valuable asset. We have been and will continue to be obsessed with the customer experience," said Daryl Trawick, President, Trawick International. "These new leaders will be tasked with creating, improving, and innovating a customer experience that cannot easily be obtained elsewhere. I cannot say enough about how pleased I am to add these talented individuals to our stellar team of international insurance experts."
Bringing years of experience
Anshumali Dixit is a proficient and skilled executive with over 18 years of claims experience. She will be responsible for the overall management of Trawick International's claim department. Before joining Trawick International, Anshumali held senior executive claims positions with Arch Insurance Group, Generali and United Healthcare.
Lupe Zepeda is a customer service executive that provides over 16 years of customer service leadership. Her responsibilities will include leading the Trawick International customer service team and department. Lupe has held numerous customer service positions in Generali with escalating responsibilities prior to joining Trawick International.
Kimberly Matthes has over 25 years of business experience and has concentrated on human resources for the last 10 years. Kimberly will be responsible for leading the organisation's human resources functions and enhancing the firm's commitment to the customer internally.