MetLife offers AXA telemedicine service
Financial services company MetLife has announced that it is the first global life insurer to work with AXA to provide its teleconsultation service to US employees going oversees.
Employees who are travelling outside of the US and Canada will now have access to face-to-face virtual medical consultations at any time.
Jessica Moser, Vice-President of Small Business Solutions at MetLife, affirmed that the company realised customers now expect immediate information when it comes to healthcare: “Employers that recogniSe the demand for instantaneous care will not only keep their overseas employees happy and productive, but it will go a long way in terms of attracting and retaining top talent as well. We’re pleased to partner with AXA to make this service available to US employees.”
According to the US National Travel and Tourism Office, 35 million trips by US citizens are taken annually, and many expect the same healthcare experience whilst abroad that they have at home. MetLife says that AXA’s international teleconsultation will address this need by providing access to a 24/7 medical team made up of US-trained, licensed physicians and advanced practitioners who can provide medical advice, treatment options, assistance with prescription refills and provider referrals.
“Given the complexities of healthcare systems around the world, employees are looking for providers that are familiar to them, especially when they have an immediate need,” said Dr. Cai Glushak, International Medical Director at AXA Partners. “If employees face an emergency or simply need a quick prescription refill, they don’t want to go through the ropes of navigating the local healthcare system or finding an in-language physician. They want a service that allows them to have accessible care in real time.”